Uccx 11.6 2 configuration guide

 

 

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Cisco Unified Communications Operating System Administration Guide for Cisco Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 11.6(1) 2 Cisco Unified Communications Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 11.6(2) First Published: Configuration Guides · Cisco Unified Contact Center Express 12.5(1) · Cisco Unified Contact Center Express 12.0(1) · Cisco Unified Contact Center Express 11.6(2). Call States Configuration. For callStates use, provide call types according to the finesse version. Values for UCCE 12.0 and UCCX 11.6 have been provided below.For HA, the same specifications would be doubled for two machines. we need admin user credentials to access UCCX Configuration APIs to fetch the list of

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